Orders, Payment & Changes

FAQs

• Order & Cut-Offs Time
  • How do I order my BBQ food from BBQ Wholesale Centre
  • When should I order BBQ food from BBQ Wholesale?
  • Can I order for today?
  • Can I order for tomorrow?
  • Can I walk in to buy BBQ food without pre-ordering?
• Add-ons & Changes
  • Can I add items to my existing order?
  • How do I remove items from my existing order?
  • Why is foam box automatically added to my order?
  • Can I postpone my order?
  • Can I cancel my order?
  • Can I cancel my order if it rains on delivery day in Singapore?
  • Can I exchange or return items during self-collection?
  • Can I exchange or return items during delivery?
• Payment Issues
  • What payment methods does BBQ Wholesale accept?
  • Does BBQ Wholesale accept Cash on Delivery (COD) in Singapore?
  • How do I pay via Vendors@Gov?
  • How do I pay via GeBIZ?
  • What should I do if my credit card payment failed?
• Prices & Discounts
  • Is there a minimum order at BBQ Wholesale?
  • Are BBQ Wholesale prices nett (inclusive of GST)?
  • Are BBQ Wholesale’s walk-in prices the same as online prices?
  • How do I become a BBQ Wholesale member?
  • Does BBQ Wholesale offers bulk or corporate discounts?
• Order Confirmation
  • How do I know if my order is confirmed?
  • What should I do if I didn’t receive my confirmation email?
• Refunds, Vouchers & Returns
  • Can I return the foam box for a refund?
  • What should I do if items are missing or incorrect?
  • How do I redeem my BBQ voucher from www.bbqwholesale.com?