What should I do if items are missing or incorrect?
Contact us immediately within 1 hour of receiving your order.
1. For Delivery Orders:
Check all bags and foam boxes thoroughly (small items like sauces often packed inside)
If still missing, contact us with your Order ID
We’ll arrange re-delivery or refund 3 to 10 working days), depending on availability
2. For Self-Collection:
Check all items before leaving. No refunds or replacements after collection.
Contact details:
- WhatsApp: 9225 5227
- Phone: 6848 6848 (Mon-Fri, 10:30am-3pm)
- Email: sales@bbqwholesale.com