What should I check when I receive my BBQ food?

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Please check your order as soon as possible after delivery or self-collection.

Check:

Items and quantities are correct.
Packaging is intact, with no damage, leakage or broken seals.
Food is in the expected condition.

If anything is missing, incorrect, damaged or unusual, contact us within 1 hour where possible. Provide your Order ID or invoice reference and photos or video where relevant. If you believe food may be unsafe, do not consume it and keep the affected food and packaging for review if it is safe to do so.

Once the issue has been verified, we will arrange the appropriate refund or resolution. A refund may be issued by voucher or through the original payment method, depending on the circumstances and management approval. Where a monetary refund is due, it is normally processed within 7–14 days.

For assistance, WhatsApp 9225 5227, email sales@bbqwholesale.com or call +65 6848 6848.