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What is your operating hours?
How do I get to your premises?
How to order
How do I order online?
Can I order through phone / WhatsApp / Email / Fax?
May I walk-in & buy directly at your place?
Can I order online and collect at your premises?
Do you require a minimum order?
How do I know if my orders are confirmed?
I did not receive an order confirmation. Did my order get through?
Can I amend my order after it has been confirmed and paid for?
Order cut-off time
How many days in advance do I need to place my order?
Can I still place order for today?
Can I still place order for tomorrow?
When is the cut off time for me to place my orders during peak periods?
Cancellation & Exchange policy
Can I cancel my order?
Can I postpone my order?
Can I exchange my food item if it has gone bad upon delivery or after cooking it?
Can I cancel my order if it starts to rain at my BBQ location?
Help! I have more questions. Who can I speak to?
How long will my refund for bbq pit deposit take?
I would like to feedback on my order. Who do I contact?
I am unable to order, website is down. How?
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