Skip to main content
BBQ Wholesale Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. BBQ Wholesale
  2. BBQ Orders

BBQ Orders

General

  • What is your operating hours?
  • How do I get to your premises?

How to order

  • How do I order online?
  • Can I order through phone / WhatsApp / Email / Fax?
  • May I walk-in & buy directly at your place?
  • Can I order online and collect at your premises?
  • Do you require a minimum order?

Order confirmation

  • How do I know if my orders are confirmed?
  • I did not receive an order confirmation. Did my order get through?
  • Can I amend my order after it has been confirmed and paid for?

Order cut-off time

  • How many days in advance do I need to place my order?
  • Can I still place order for today?
  • Can I still place order for tomorrow?
  • When is the cut off time for me to place my orders during peak periods?

Cancellation & Exchange policy

  • Can I cancel my order?
  • Can I postpone my order?
  • Can I exchange my food item if it has gone bad upon delivery or after cooking it?

Unforeseen circumstances

  • Can I cancel my order if it starts to rain at my BBQ location?

Customer care

  • Help! I have more questions. Who can I speak to?
  • How long will my refund for bbq pit deposit take?
  • I would like to feedback on my order. Who do I contact?
  • I am unable to order, website is down. How?
BBQ Wholesale
Powered by Zendesk