BBQ Orders

General

• What is your operating hours?
• How do I get to your premises?

How to order

• How do I order online?
• Can I order through phone / WhatsApp / Email / Fax?
• May I walk-in & buy directly at your place?
• Can I order online and collect at your premises?
• Do you require a minimum order?

Order confirmation

• How do I know if my orders are confirmed?
• I did not receive an order confirmation. Did my order get through?
• Can I amend my order after it has been confirmed and paid for?

Order cut-off time

• How many days in advance do I need to place my order?
• Can I still place order for today?
• Can I still place order for tomorrow?
• When is the cut off time for me to place my orders during peak periods?

Cancellation & Exchange policy

• Can I cancel my order?
• Can I postpone my order?
• Can I exchange my food item if it has gone bad upon delivery or after cooking it?

Unforeseen circumstances

• Can I cancel my order if it starts to rain at my BBQ location?

Customer care

• Help! I have more questions. Who can I speak to?
• How long will my refund for bbq pit deposit take?
• I would like to feedback on my order. Who do I contact?
• I am unable to order, website is down. How?