BBQ Wholesale understands that sometimes schedule does not go according to what we have planned. In the situation, if no one is present at the designated location to receive goods at the pre-arranged time, our driver has no choice but to proceed on to the next deliveries as they work on a pre-designated delivery route and time. Any delay or last-minute changes may affect deliveries of fellow customers.
If you are not present to receive your delivery:
- The driver will attempt to wait up to 10mins for the recipient to turn up. Subsequently, a surcharge of $10 for next 10 minutes will apply and driver will only wait up to a maximum of 20 minutes.
- If prior instructions have been given by customers to leave the items at doorstep/function room/ BBQ pit, we will proceed to do so and take a picture as proof of delivery. For any unattended orders left at the doorstep, BBQ shall not be held responsible for any loss or damage to your purchased items as the order is being placed at an unsupervised location for an extended period of time. We encourage all customer to be present at the time of delivery.
- Arrange driver to leave goods at your doorsteps (provided driver can gain access to your doorstep/function room/ barbecue pits). Kindly note that we will not be able to leave your items at the condominium’s security post as security guards DO NOT receive any goods on resident’s behalf. For this arrangement, BBQ Wholesale does not warrant for any missing items.
- Arrange a re-delivery. Customer needs to call BBQ office at 6848 6848 to arrange for a re-delivery. This can only be arranged by calling BBQ sales office (not with the driver) before 5:00pm (Monday to Saturday) and before 12:00pm (Sunday and public holidays) and subject to availability. A re-delivery will be arranged if the driver’s schedule permits. The return trip will usually be scheduled on the last trip after completing all other deliveries (is usually after 7:00pm). A re-delivery fee of $20 to $25 is levied depending on location. The re-delivery fee will be paid directly to the driver.